Doesn’t it feel like whenever something goes viral involving an airline, it’s usually something bad?
You see, Taylor Kenney is a bridesmaid in her friend’s wedding in Costa Rica. But she forgot her dress in Houston. So she tweeted this out:
Her unlikely petition got a ton of attention after people started “liking” and retweeting her plea on social media. Then the airline got to work, even providing followers with a tracking number.
The dress is officially en route to Costa Rica! Track the status: https://t.co/XJPEZ2Paf4
Then we all got an update, and the dress was as its final destination!
Love southwest!
Obviously, people are loving this feelgood story with a happy ending.
@SouthwestAir Southwest, y’all rock!! WOO HOO!!! 👏🏾👏🏾👏🏾
@SouthwestAir I love you guys👍👍👍🙌
@SouthwestAir I love this story. You’re the best, @SouthwestAir!
@SouthwestAir Now THIS is customer service! 👏
Southwest Airlines told KHOU 11 News the following:
"When we saw the call for help on Twitter @southwestair, we knew we had to say yes to the dress! Our social team jumped into action and coordinated with our local Houston Team to meet a friend of the bridesmaid in time to get the dress on a flight to Costa Rica today. This bridesmaid story has a happy ending, and we’re thrilled to play a part in making this special day a success. Cheers to the happy couple—and one relieved bridesmaid—from the LUV airline!"